Privacy Policy

GOBRO PH (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit www.gobroph.com (the “Site”) and when you engage with our products or services.

By accessing or using this Site, you agree to the practices described in this Policy.

1. Information We Collect

We may collect the following types of information from you:

1.1 Personal Information

When you sign up, purchase, or contact us, we may collect:
• Full Name
• Email Address
• Contact Number
• Billing or Shipping Address
• Payment Information (processed via secure third-party gateway)

1.2 Automatically Collected Data

When you visit our Site, we may collect:
• IP Address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on the Site
• Cookies and usage analytics (through tools like Google Analytics)

1.3 Optional Information

If you participate in surveys, promotions, or leave feedback, we may collect additional information you voluntarily provide.

2. How We Use Your Information

We use the collected data for the following purposes:
• To process and fulfill orders or service requests
• To verify your identity and process payments
• To send order confirmations, receipts, and updates
• To respond to inquiries or support requests
• To improve our website, products, and customer experience
• To send marketing or promotional messages (only with your consent)
• To comply with legal and regulatory requirements

We do not sell, rent, or trade your personal information to third parties.

3. Cookies and Tracking Technologies

Our Site uses cookies to enhance your browsing experience.
Cookies help us:
• Recognize your preferences
• Measure site traffic and performance
• Personalize content and ads

You may choose to disable cookies in your browser settings, but some parts of the Site may not function properly as a result.

4. Data Sharing and Disclosure

We may share your information with:
• Service Providers – trusted partners (e.g., payment gateways, couriers, hosting providers) who assist in running our business.
• Legal Authorities – if required by law, subpoena, or government request.
• Business Transfers – in the event of a merger, acquisition, or sale of assets, your data may be transferred under strict confidentiality.

All third parties are required to protect your information in compliance with this Policy.

5. Data Storage and Retention

We store your personal data securely using encryption and restricted access.
Your information is retained:
• Only as long as necessary to fulfill the purpose it was collected for, or
• As required by applicable laws and regulations.

Once data is no longer needed, it is securely deleted or anonymized.

6. Your Rights Under the Data Privacy Act

You have the following rights under RA 10173 (Data Privacy Act of 2012):
• Right to be informed – Know how your data is collected and used.
• Right to access – Request a copy of your personal data.
• Right to rectification – Correct inaccurate or outdated information.
• Right to object – Opt-out of processing or marketing.
• Right to erasure/blocking – Request deletion of your data when no longer necessary.
• Right to damages – Seek indemnity for unauthorized disclosure or misuse of your data.

To exercise any of these rights, please contact our Data Protection Officer (details below).

7. Data Security

We implement reasonable physical, technical, and organizational measures to safeguard your information, including:
• SSL encryption for transactions
• Secure servers and firewalls
• Access controls and employee confidentiality agreements

However, please note that no online transmission is 100% secure, and we cannot guarantee absolute protection.

8. Third-Party Links

Our website may contain links to other websites not operated by GOBRO PH.
We are not responsible for the privacy practices or content of these external sites.
We encourage you to read their privacy policies before providing any personal data.

9. Marketing Communications

With your consent, we may send updates, promotions, or newsletters via email or SMS.
You can opt out anytime by clicking “Unsubscribe” in our emails or contacting our support team.

10. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations.
Any updates will be posted on this page with a new Effective Date.
Your continued use of the Site after such changes constitutes your acceptance of the revised Policy.

11. Contact Us

If you have any questions, complaints, or requests regarding your privacy, please contact:

Data Protection Officer – GOBRO PH
📧 Email: support@gobroph.com
🌐 Website: www.gobroph.com